Everyday help for seniors
Herewith is an online platform that makes senior care accessible and manageable. We connect families with reliable Helpers for everything from everyday tasks to friendly companionship, providing a flexible solution that helps older adults age comfortably at home.
ROLE
Product Designer
TEAM
1 Design team
1 Engineer team
1 Marketing team
YEAR
2021-2025
As a Founding Product Designer...
I led the end-to-end execution for the Herewith and Herewith Pro responsive web apps. My role focused on leading the visual and interaction design while driving the user experience direction for core product features. I co-owned and maintained a scalable design system that ensures consistency across all desktop and mobile experiences.
Elder care is fragmented and stressful.
PROBLEM
Families face high costs, caregiver shortages, and a lack of transparency. Without a single tool to hire and manage help, care coordination becomes an overwhelming second job.
Defining a new standard for in-home care
GOAL
Our mission was to build a seamless platform that empowers families to hire, manage, and monitor high-quality care. We transformed a confusing process into an intuitive, trust-based experience.
IMPACT
Trusted by over 1,500 families to manage daily care.
Successfully launched the end-to-end Herewith platform, transforming complex care requirements into a seamless, customer-facing platform.
INSIGHTS
Uncovering User Truths
To understand the elder experience, our team engaged in direct interviews to uncover daily routines and pain points:
Independence first
Seniors deeply value their independence. They want tools that support their independence, not help that feels like a loss of control.
The social gap
Support is often too narrow. There is a silent longing for community and technical help beyond just medical needs.
Bridging the Chaos
The start of care is overwhelming. Our design must simplify this initial chaos as families adapt to a new routine.
Herewith: Help for seniors
DELIVERED VIA TWO EXPERIENCES
Family app where families can create help requests, browse Helpers that fit their needs, and chat with them directly.
Helper: Jobs on Herewith
Helper App which allows Helpers to track their job applications, manage bookings, and communicate with families.
“In-home care made simple”
Creating care needs
KEY FEATURES
Families can create a help requests based on their care needs
Browse caregiving
Families can easily browse local caregivers to find the right fit for their care needs.
Caregiver profile details
Families can view caregiver details by clicking on a caregiver on the browsing page.
